...
CareCloud is a cloud platform operated by MCT Technology Inc. ("us" "we" or "our")
...
User Consent
...
to be used by the organizations serving the child education and care communities ("customers"). Short code SMS is one of the communication tool used by our customers to send you notifications related to your child education and care needs and progresses, as well as the verification method for your portal account on CareCloud.
User Consent
By opting the preferred contact method as SMS with your cell number, you agree to the terms and conditions of this Privacy Policy and the associated Terms of Service (set forth on here) you expressly consent to the processing of your Personal Information and Anonymous Information according to this Privacy Policy.
Your Personal Information may be processed by us in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.
...
Children under the age of 13 are not permitted to use Twilio and we do not intentionally collect or maintain Personal Information from those who are under 13 years old. Protecting the privacy of children is very important to us. Thus, if we obtain actual knowledge that a user is under 13, we will take steps to remove that user's Personal Information from our databases. We recommend that children between the ages of 13 and 18 obtain their parent's permission before submitting information over the internet. By using Twilio, you are representing that you are at least 18 years old, or that you are at least 13 years old and have your parents' permission to use Twilio.
Collection and Use of Information
Personal Information
In general, we collect Personal Information that you submit to us voluntarily through
...
portal account service. We also collect information that you submit in the process of creating or editing your account and user profile on
...
Family Portal or Provider Portal. For example, our registration and login process requires you to provide us with your name, valid email address, cell number and password of your choice. When you personalize your profile and use the features of
...
the portal, we will collect any information you voluntarily provide
...
. Our customer may request optional information
...
as part of their service, such as your and your child(ren) year of birth, gender and other demographic
...
information
...
, but they are not related to this SMS short code service.
Personal Information from Other Sources
We may receive Personal Information about you from
...
our customers with which you have registered
...
. We may associate this information with the other Personal Information we have collected about you.
E-mail and E-mail Addresses
If you send an e-mail to us, or fill out our "Feedback" form through Twilio, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to a friend through Twilio or the social network from which you have connected to Twilio (such as in an invitation, or when sharing your content). Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message) or notifications from a social network or other website with whom you have registered to receive such notifications. We may use this e-mail address to contact you, for things such as notifications of limited edition shop sales and other related information. You may indicate your preference to stop receiving further promotional communications as further detailed below.
Information Collected Via Technology
As you use Twilio, certain information may also be passively collected and stored on our or our service providers' server logs, including your Internet protocol address, browser type, and operating system. We also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and viewed, or on which of the advertisements displayed on Twilio you clicked. This type of information is collected to make Twilio and solutions more useful to you and to tailor the experience with Twilio to meet your special interests and needs.
An "Internet protocol address" or "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session. For example, we, or our service providers, may track your IP Address when you access Twilio to assist with ad targeting.
"Cookies" are small pieces of information that a website sends to your computer's hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with Twilio. Persistent Cookies can be removed by following your Internet browser help file directions. In order to use our services offered through Twilio, your web browser must accept Cookies. If you choose to disable Cookies, some aspects of Twilio may not work properly, and you will not be able to receive our services.
We may also enable advertisers and ad servers to promote third-party products and/or services by placing advertisements on Twilio. These advertisers and ad servers may use Cookies and/or "Web Beacons" (which are usually small, transparent graphic images) in order to monitor information related to served advertisements. Clicking on such advertisements will direct you to the website of a third-party and the advertiser. This Privacy Policy does not cover the privacy practices of any advertisers or ad servers.
Use and Disclosure of Information
Except as otherwise stated in this Privacy Policy, we do not generally sell, trade, rent, or share the Personal Information that we collect with third parties, unless you ask or authorize us to do so.
In general, Personal Information you submit to us is used by us to provide you access to Twilio, to improve Twilio, to better tailor the features, performance, and support of Twilio and to offer you additional information, opportunities, promotions and functionality from us, our partners or our advertisers at your request. Additionally, we do share your content preferences and other information with the social network from which you have connected to Twilio, along with those companies and persons you have asked us to share your information with.
We may provide your Personal Information to third-party service providers who work on behalf of or with us to provide some of the services and features of Twilio and to help us communicate with you. Examples of such services include sending email, analyzing data, providing marketing assistance, processing payments (including credit card payments), and providing customer service. We require our third-party service providers to promise not to use such information except as necessary to provide the relevant services to us. We may share some or all of your Personal Information with our third-party partners, those with whom we have a co-branding or promotional relationship, or other third-parties about whom you are otherwise notified and do not request to opt out of such sharing. This Privacy Policy does not cover the use of your personally identifiable information by such third-parties. We do not maintain responsibility for the manner in which third parties, including, without limitation, social networks, other partners and advertisers, use or further disclose Personal Information collected from you in accordance with this Privacy Policy, after we have disclosed such information to those third parties. If you do not want us to use or disclose Personal Information collected about you in the manners identified in this Privacy Policy, you may not use Twilio.
Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control, we may in the future, and we may share some or all of your Personal Information with these companies, in which case we will require them to honor this Privacy Policy.
In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer's assets may continue to process your Personal Information as set forth in this Privacy Policy.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property, you, or third parties. You hereby consent to us sharing your Personal Information under the circumstances described herein.
The Ability of others to View your Information
Helping you to protect your information is a vital part of our mission. It is up to you to make sure you are comfortable with the information you choose to provide us and the information you choose to publish. You understand that when you use Twilio, certain information you post or provide through Twilio, such as your name, profile, comments, posts and ratings, may be shared with other users and posted on publicly available portions of Twilio, including without limitation, chatrooms, bulletin and message boards, along with other public forums. Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through Twilio, this information may become publicly available and may be collected and used by others, including people outside the Twilio community. We will not have any obligations with respect to any information that you post to parts of Twilio available to others, and recommend that you use caution when giving out personal information to others in public forums online or otherwise. We also share the information you publish with other third parties.
Third Party Sites and Advertising
Twilio may contain links to other websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage our users to read the privacy statements of each and every website they visit. This Twilio applies solely to information collected by us through Twilio and does not apply to these third-party websites. The ability to access information of third-parties from Twilio, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third-parties, their products, their services, other websites, locations or their content.
Your Choices Regarding Your Personal Information
We offer you choices regarding the collection, use, and sharing of your Personal Information. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly (please see contact information below).
Despite your indicated email preferences, we may send you administrative emails regarding Twilio, including, for example, administrative confirmations, and notices of updates to our Privacy Policy if we choose to provide such notices to you in this manner.
You may change any of your profile information by editing it in the profile settings page. You may request deletion of your Personal Information by contacting us at help@twilio.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.
Feedback
If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this Privacy Policy. You agree that any such comments and any email we receive becomes our property. We may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you.
Security
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Even though we have taken significant steps to protect your Personal Information, no company, including us, can fully eliminate security risks associated with Personal Information.
All messages sent through our communication service with your cell number, message content and its status logs only will be stored in our database for the reporting purpose for our customers.
Third Party Sites and Advertising
We do not share this information with any other sources.
Contact and Revisions
If you have questions or concerns about our Privacy Policy, please contact us at:
...
support@mcttechnology.zendesk.com. This Privacy Policy is subject to occasional revision at our discretion, and if we make any substantial changes in the way we use your Personal Information, we will post an alert on this page. If you object to any such changes
...
, please contact the message senders directly, or change your preferred contact method in your portal account profile.